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Product Submissions/Customer Service Representative
Makena Technologies is an exciting new entertainment and communications company focused on online interaction. We are a pre-IPO start-up known for our groundbreaking consumer service called "There" (www.there.com), the first online destination where members can meet people, hang out with friends, play games, explore, have fun and even help build their own world - all in a spectacular 3D graphical environment.
Two years after the initial public launch, the company has a highly engaged and loyal member base. The world of "There" offers a rich array of community-oriented activities, many of which have been initiated by the members themselves. The world itself is an intriguing mini society; it even has its own internal economy in which many members have created their own enterprises. Recent advancements in our unique technology platform will allow for even more innovative ways for members to interact and create their own spaces. Given our strong position, the explosion of online interaction in the marketplace and abundant opportunities for enhancing our 3D world, our company is poised for dramatic growth.
Position Summary:
We are looking for a Products Submission/Customer Service Representative to provide quality customer support and process products submitted by members for inclusion in "There."
For this important dual role in our Customer Care department, the ideal candidate will be able transition smoothly from one role to the other, be able to communicate clearly in both written and verbal form, be quick to make justifiable decisions and work well in dynamic environments.
Below are additional responsibilities specific to each role:
As a Customer Service Representative, you will be responsible for providing quality assistance to members with their support issues via inbound phone calls, Live Help (IM) and email. You will work closely with the Customer Support Team, which includes Customer Support, Technical Support, and Community, to solve member issues and contribute proactively to the development of our product.
In your duties within the Product Submissions Team, you will review and assess member submissions for compliance with the standards and policies of "There" and approve or reject these submissions accordingly. The ideal candidate will have great brand name awareness and be able to quickly identify fashion brands, patterns and styles.
Who should apply?:

Enthusiastic self-starter who welcome changes and thrives under pressure
Excellent communication (written and verbal), interpersonal and decision-making skills needed to identify, research, and resolve problems
Extensive knowledge of the Internet, including the ability to research using search engines and other web-based tools
Experience in an online community or eCommerce environment a plus
Strong recognition of fashion including high fashion and hip-hop fashion
Appreciation for Intellectual Property laws
College degree or equivalent professional experience in Customer Service (apparel retail considered applicable), and/or Technical Support experience preferred
Solid knowledge of Windows (98, ME, 2000, XP) and MS Office products
Experience with graphics programs and/or 3d Modeling programs such as Adobe Photoshop or 3DS Max preferred
To apply, please send a cover letter with your resume to careers@thereinc.com. Include the words Product Submissions/Customer Service Representative in the subject line of your email.
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