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Makena Technologies - Customer Service Representative

Makena Technologies is an exciting new entertainment and communications company focused on online interaction. We are known for our groundbreaking consumer service called “There” (www.there.com), the first online destination where members can meet people, hang out with friends, play games, explore, have fun and even help build their own world—all in a spectacular 3D graphical environment.

Two years after the initial public launch, the company has a highly engaged and loyal member base. The world of “There” offers a rich array of community-oriented activities, many of which have been initiated by the members themselves. The world itself is an intriguing mini society; it even has its own internal economy in which many members have created their own enterprises. Recent advancements in our unique technology platform will allow for even more innovative ways for members to interact and create their own spaces. Given our strong position, the explosion of online interaction in the marketplace and abundant opportunities for enhancing our 3D world, our company is poised for dramatic growth.

Position Summary

We are looking for a Customer Service Representative (CSR) to assist customers with their support issues via inbound phone calls, Live Help (IM) and e-mail. The ideal candidate must be able to function well in a team environment. The CSR will work closely with the entire support team, which includes Customer Support, Technical Support, and Community, to solve member issues and contribute proactively to the development of our product.

Responsibilities:

	Provide excellent customer service to our members via phone, IM, and e-mail.

	Ensure member contacts are handled timely and appropriately.

	Develop and maintain positive member relations

	Investigate billing inquiries/issues and respond/resolve accordingly.

	Perform daily processing and reporting of billing transactions

	Manage member interactions via integrated computer systems

	Contribute to the support knowledgebase, member-facing announcements, and FAQs.

Requirements:

	3-5 years experience in a support/service environment.

	Strong interpersonal, communication, and analytical skills.

	Ability to work on multiple projects with several stakeholders.

	Solid knowledge of Windows (98, ME, 2000, XP).

	Familiarity with Personal Computers including OS, Graphics Cards, software installation, drivers.

	Experience supporting a client/server application.

	Familiarity working with CRM software.

	Familiarity with credit card processing and other billing systems such as PayPal.

	Experience in an online community or eCommerce environment preferred.

	College Degree preferred.

	Internet start-up experience preferred.

To apply, please send a cover letter with your resume to careers@thereinc.com. Include the words Customer Service Representative in the subject line of your e-mail.