Welcome home! We hope this page helps you find an answer you need!
I am completely new to There.com, what do I do now?
If you're creating a brand new avatar, just press the MALE or FEMALE button on www.there.com
and get started!
I am a returning veteran of 'Old There', what do I do now?
If you're trying to get access to one of your "Old There" avatars, then one or more of the following answers might be of interest:
What do you mean by "Old There"?
The original There.com service was shut down early in 2010. At that time, all the old avatar information was tucked away
in a legacy database. Before you can log in to "New There" you will need to create a new avatar. This could be a completely new
avatar name, or you can claim your old avatar name.
How do I recreate my old avatar?
Starting at www.there.com, press the MALE or FEMALE button to start making a new avatar, but when asked for the avatar's name,
use your OLD avatar name and your OLD password. It will then know you are claiming an old avatar and will automatically make
the new one look just like the old one.
Do I have to use my old email address? It doesn't even work any more!
No, but you must use a WORKING email address (we will need to verify it before you can log in to the 3D world). Also, email addresses
must be UNIQUE (no two avatars can share the same email address).
Do I have to be at least 18 to use 'new' There.com?
Yes, you do. We know this comes as a disappointment to our younger friends.
Will I have to pay a monthly fee?
Yes, 'new' There requires a $10/month fee for each avatar. 'Old' There did not, but 'old' There went out of business. We're please to
now announce we have a 'Trial' program. Not free, but extremely low cost.
Tell me more about the Trial Program!
The almost-free Trial Program is offered to you when you first log in on your newly-created (or resurrected) avatar.
It requires a ONE-TIME FEE of fifty cents (to prove your PayPal account is working). In return you get 50 cents worth of ThereBux
and can log into There 3D for up to 3 days. After that you will need a monthly subscription to continue.
What limits are there on Trial Accounts?
Trial accounts do not include Voice (but do get Music and the Explorer Pack features), and a trial member is limited in their economic activities
with other members (for example, a Trial member cannot give TB or items to other players). Also, the PayPal account used for the trial is limited
to being used only for a handful of trials. (An individual avatar can have only one Trial, but you might create several avatars using the same
PayPal account). The 50 cent Trial fee is non-refundable.
I had several avatars in Old There, do I need a $10/month subscription for each of them?
Technically, yes. No avatar can log in without its own subscription (or Trial). However, if all you want is the STUFF an avatar possessed
in old there, then you can create a single 'main' avatar (which will pay the monthly subscription), and can then use the 'claim possessions'
tool to grab the STUFF from another old avatar, without actually recreating the other avatar itself.
If I claim the possessions of an old 'alt' avatar, will I later be able to resurrect that avatar and log on as it?
Once an avatar has its possessions 'claimed,' it cannot thereafter be resurrected as an avatar in its own right.
When I try to create my avatar, it tells me my avatar name is 'not available'
This means there was some form of moderation pending on your old avatar on the day Old There shut down in 2010. Moderated
avatars are not allowed to be recreated.
When I try to create my avatar, it tells me my avatar name is already in use.
This means someone has already claimed that old avatar. Hopefully, it was you.
I tried to log in to There and it wouldn't let me
Assuming the service was running (we go down for maintenance around 3am California time), are you SURE you created your
avatar? You can't log in until AFTER you have created your avatar on the new There.com
I forgot my password and the "forgot name or password" feature says my avatar doesn't exist!?
The "forgot name or password" feature on www.there.com is for use on 'new' avatars (which have already been created
on the new There.com).
OK, I forgot my OLD password, how do I recreate my old avatar on new There?
If you are trying to recreate your old avatar, but have forgotten your OLD password, you can
use the Help me remember stuff
tool to try to jog your memory, or reset the OLD password.
I forgot my OLD password, and my OLD email no longer works, AND I never set up a 'secret answer' on my old avatar!?
We will try to do what we can for you, but for obvious reasons, we must adequately identify you were the
original owner of that avatar. You may ultimately be requested to provide additional paper documentation of your identity, age, etc.
Send an email to firstname.lastname@example.org to describe your predicament.
Where do I get the 3D client?
There is a link to download the 3D client from the bottom of the www.there.com
When I try to log in to There 3D, it says the "servers are busy"?
From time to time we limit the total number of people who can be logged in at the same time. This becomes less of an issue as we
add more servers.
When I try to log in to There 3D, it says the "service is closed"?
Occasionally the service is run in a 'test mode' (usually after some major software update) for a few hours. While in this mode, only
our debug avatars are allowed to log in, while other avatars would see this message.
When I try to log in to There 3D, it says I need to validate my email?
We now require that each avatar has a working email address before it can log in to the 3D world. If your email address has not
yet been validated, you will be challenged when you try to login. Just click the link when asked and we will send you an email with
an activation link in it. If that email has not arrived within 5 or 10 minutes, please check your Spam/Junk folders.
When I try to log in to There 3D, it says "Problem connecting to world, are you sure your avatar name is correctly spelled?"
Assuming you spelled your name correctly, and that we're not down for maintenance, this means you have security software (on your PC
or in your router/network) which is blocking the There client from contacting our webapps servers (http://webapps.prod.there.com).
Sometimes this will start happening after receiving a client update, if your firewall feels the updated client doesn't
deserve the permission you granted to the original client. If you can't figure out how to get your firewall (or other security
software) to approve the client, you can generally resolve this by uninstalling the client and then re-installing it.
After logging in successfully, I never see my avatar appear in world. I just see some mountains on a blue background?
Assuming the servers are not down for maintenance, this generally means that security software (on your PC or in your router/network) is
blocking or not forwarding some forms of internet data traffic. Some of our client/server interactions depend on "UDP" packets (both
incoming and outgoing) in the port range 2300-2399. These need to be 'not blocked' by your firewall/router/NAT. And in some cases you
might need to set up explicit "port forwarding" rules in your router so it knows which PC on your network should receive the packets.
When I try to log in to There 3D, it says I need a subscription?
Yes, in an effort to keep the service open this time around, we're charging a monthly subscription fee of $10 per avatar.
You will be prompted to set up your subscription when you try to log in to the 3D world without one. These subscriptions
are managed by PayPal and can be cancelled at any time.
How do I start my monthly subscription?
Just try to login to There 3D. If your avatar needs a subscription, you will be unable to login and a link will be provided
to help you set one up.
How do I cancel my monthly subscription?
For this, you need to visit paypal.com directly and cancel it. It will appear as a "subscription/
recurring payment" with a name like: "Monthly subscription for There.com avatar AVATARNAME".
After cancelling, you will continue to be able to log in until the end of your pre-paid period. There are no refunds for subscription payments.
Can I pay for someone else's Monthly Subscription?
What a generous question to ask! And yes, you can. Just log in as yourself, open your own Profile and select "Member Info."
At the bottom of that page is a link to buy a gift subscription for some other avatar. (the avatar in question must have
already been created in new There.com). This subscription will then appear on YOUR PayPal page, and only you will be able
to cancel it.
Where is all my stuff? I re-created my old avatar and it has no stuff!?
We will migrate your old possessions, skills, favorite places (and anything else we can figure out) within a few days of your
re-creating your avatar on new There.com These migrations can only be done on weekdays.
Some of my stuff showed up, but where's the rest?
Our records show that a large number of possessions were moved around between avatars during the last few days of "Old There."
Our experience shows that people often mis-remember which of their avatar's owned which items. And we have also noticed
that sometimes people have forgotten how they came to possess an item. Possessions are only migrated to their registered OWNER,
not just to whomever had them in their pocket. This also includes items which may have been left in your possessions after a
TryIt timeout failed to re-collect them. Also, 'verbal agreements' between avatars are unknown to the inventory system. And,
of course, a "lent" item also does not belong to you.
No, seriously, I completely remember buying stuff for this avatar, and I don't see it anywhere!
Assuming you are not just having problems finding it in Organizer, and that it isn't one of the possessions we know we are
not migrating, then please send an email to email@example.com with as complete a description as possible of
the item in question (ideally you would know its ProductId, but even an accurate product name is better than nothing. But we
can't really say anything definitive about "my stuff" or "my buggy" etc.) We can then run a special
search to verify you owned the item in question and try to see what happened. So far, such identified items (with the exceptions
below) have ALWAYS turned out to be mistaken-memories, or had been transferred to an alt.
Some stuff is not migrated?
We try as hard as possible to recover all your stuff, but we currently have the following limitations:
- Some 'interactive' items are missing their special customization.
- All 'custom vehicles' have reverted to their stock paintjobs/wheels/engines for their chassis.
- 'voozoos' are no longer supported
- ThereDocs and QuestKits are migrated in their empty, un-configured, state.
- Items which were originally obtained via Skill Rewards (Golden Tickets) are not migrated. Instead, the migration
of your Skill points results in you getting new copies of the Golden Tickets.
- The Coca Cola "Music Mixer" is no longer supported
I have an alt avatar, with lots of stuff that I want, but I don't want to recreate it (and pay the subscription)
If you have not already recreated your alt, you can claim its possessions for your main avatar by logging on as the main,
opening the main's profile window, and selecting the "claim possessions" option. If you remember the un-claimed alt
avatar's name and password correctly, we will mark its possessions as having been 'claimed' by your main. They will then
be migrated to your main during the next data migration (within a few days).
I already created my alt avatar, how do I move items from it to my main?
At present, this will require that you sign up the alt with its own monthly subscription so that it can log into the 3D
world and you can then manually move its items to your main. (after that you could cancel the subscription if you no
longer needed to log that alt into the world). Claiming an alt's possessions only gives you the possessions, not the
I was the leader of several clubs, are they gone?
Yes and no. We are unable to automatically re-create clubs, since they are fundamentally collections of avatars, and the
avatars in question may not yet have re-joined the service. However, we have 'reserved' the names of all the old Clubs so
that they can only be re-created by their original leaders.
I had a house/funzone in old there, and now someone else is renting it?
We maintained a Rental Reservation System for about six months, but have shut it down as of 2/1/2012. If you did not
re-rent the property before that point, it has either been reclaimed (funzones) by "there_hoods" or is now available (houses) in world on
a first come, first served basis.
I was renting a funzone or house in Old There, is it gone?
All the old properties have been restored in New There. If you feel something is missing, please let us know by email to firstname.lastname@example.org
I was the leader of a neighborhood in Old There, is it gone?
Yes and no. The neighborhood is not automatically re-created, but the location is still reserved for its leader. If you're ready to resume your mantle of hood
leadership, please send an email to 'email@example.com' with the subject: "I am a hood leader that is ready to resurrect their
hood" and include whatever info you can to help identify the hood in question. This email MUST come from the 'landlord' of the hood, who MUST have
recreated their landlord avatar. Be sure to include the landlord avatar name in the body of your email. We generally restore Hoods on Mondays (all pending
hood requests are processed on Mondays, I mean).
I was an active developer and submitted many designs, will I have to re-submit them?
No, your old, approved, designs from Old There will be migrated to New There as soon as you resurrect the original designer avatar, and have it re-join
the Developer Program (in 'new' There). We do these migrations on Mondays..
Can I act as a third party ThereBux seller?
No. This time around we need to control the ThereBux money supply. You are *not* allowed to sell ThereBux yourself. However,
we will provide a system by which developers can monetize their sales (rather than just accumulating billions of ThereBux).
I was banned in Old There, am I still banned in New There?
Short answer: yes. But depending on the nature of the ban, we might be able to review it at some future date.
I don't have a PayPal account? How may I pay?
Without a working, verified, PayPal account, you will not be able to pay.
Since 'new' There.com has a minimum member age of 18, does that mean I can swear like a sailor and prance about naked?
No. Our guidelines are much as they were before. Michael's general rule of thumb is that if you would hesitate to do
something on a busy new York street out of fear someone would punch your lights out (or arrest you), then it definitely
is not ok in There. But we do expect adults to be able to resolve most of their own problems through constructive
dialog (or by using the 'ignore' feature if you just can't stand a fellow member).
I can log in and play for awhile, but pretty soon things get really weird and stop working until I reset my router?
This could be a symptom of owning a Motorola SURFBoard modem (popular with cable modem ISPs) that needs to have its "IP Flood Detect"
feature disabled. The Motorola implementation of this feature erroneously treats most incoming stream data as 'an attack' and its
reaction to that attack is to just start throwing every other packet away. Turning it off will improve your internet experience
considerably, not just for There.com
I was able to log in just fine until the most recent client patch. Now I get told it was unable to contact the login servers?
Generally this means your firewall (or other security software) feels the client program has changed (it just did!) and thus no longer benefits
from the permission you previously granted to it. Most firewalls are smart enough to just ask you again, but some will wait for you to manually
change the firewall settings (remove the old permission, then either add a new permission manually or run the client and hope to be
challenged by the firewall again). If you can't figure out your firewall, you might achieve success by uninstalling and then re-installing the client.
None of this helped me! How can I notify you of my problem?
Please send us an email to 'firstname.lastname@example.org' with as many details as possible, but please do not forgot to include
your avatar name in some prominent location in the email.